IMPORTANT: The policy for customers out of SUM will change on the 30th June 2022. Currently, users out of SUM pay 18 months to renew the policy, no matter how long they have lapsed, we will change this to the following:
Customers <24 months out of SUM can renew for 18 months fee
Customers >24 months out of SUM can renew for 24 months fee
The fee is charged at 20% of the current list price per annum on existing licensing.
For any customers in or out of SUM with speed issues on a network → Please check these instructions to fix your license: (https://support.fluidflowinfo.com/hc/en-us/articles/360020960338-FluidFlow-Network-License-Speed-Issues)
We are expecting to release some new technology later in 2022, and as a FluidFlow customer, you will be eligible for a like-for-like upgrade for 1 named user per perpetual license owned, provided there is a valid, non-lapsed SUM agreement.
A snapshot of licensing held will be taken before the release of the new solution.
Please see sample SUM agreement attached.